Privacy Policy

Effective Date: March 2, 2026

At Silk & Stone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silkandstoneaz.com, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Make a purchase or consignment inquiry
• Contact us via email or phone
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages you send to us, feedback, and survey responses
• Consignment Information: Details about items you wish to consign, including descriptions and photographs

1.3 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Process transactions and fulfill orders
• Manage consignment arrangements
• Respond to your inquiries and provide customer support
• Send service-related communications (order confirmations, shipping notifications)
• Improve our website functionality and user experience

2.2 Marketing and Communications

• Send you email newsletters and marketing communications (only if you have opted in)
• Notify you about new products, sales, events, and special promotions
• Personalize marketing content based on your preferences and purchase history

2.3 Business Operations and Legal Compliance

• Detect, prevent, and address fraud, security issues, or technical problems
• Enforce our Terms of Service and other policies
• Comply with legal obligations and respond to lawful requests from public authorities
• Protect the rights, property, and safety of Silk & Stone, our customers, and others

2.4 Analytics and Research

• Analyze usage patterns and trends to understand how customers interact with our services
• Conduct market research and gather feedback to improve our products and services
• Measure the effectiveness of our marketing campaigns

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and delivery services
• Website hosting and analytics providers
• Email marketing platforms

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

4.2 Business Transfers

If Silk & Stone is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.4 Protection of Rights

We may disclose information when we believe disclosure is necessary to:

• Protect the rights, property, or safety of Silk & Stone, our customers, or others
• Enforce our Terms of Service or other agreements
• Detect, prevent, or address fraud, security, or technical issues

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information. You may contact us at silkandstoneaz@gmail.com to request access to or correction of your information.

6.2 Opt-Out of Marketing Communications

• Email: Click the "unsubscribe" link in any marketing email we send you

Even if you opt out of marketing communications, we may still send you transactional messages related to your purchases or account.

6.3 Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

6.4 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at silkandstoneaz@gmail.com.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with a new "Effective Date." Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Silk & Stone
Downtown Gilbert, Arizona
Email: silkandstoneaz@gmail.com
Phone: (480) 599-5364

We will respond to your inquiry within a reasonable timeframe.